Generative AI and AI Agent Development
We build AI assistants and agents that answer questions from your documents, draft content, triage requests and complete routine tasks inside your systems, with the security controls and human review your business needs.
The scope
What Is Included
-
Knowledge Assistants
Assistants that answer staff and customer questions from your policies, manuals and records, citing sources.
-
Customer Service Chatbots
Website and WhatsApp assistants that resolve common requests and hand over to people when needed.
-
AI Agents
Agents that carry out multi-step tasks such as updating records, preparing quotes or routing tickets, connected to your systems through secure APIs and the Model Context Protocol (MCP).
-
Document Processing
Data extracted from invoices, contracts and forms straight into your systems.
-
LLM Integration
Models from OpenAI, Anthropic, Google and others built into your applications through Microsoft Foundry, Amazon Bedrock, Google Vertex AI or the providers directly.
-
AI Governance
Access controls, monitoring, evaluation and human review for safe, measurable AI.
Signs It Is Time
- Staff spend hours searching documents for answers.
- Customer service handles the same questions every day.
- Data entry from documents is a bottleneck.
- AI experiments have never reached production.
Tools We Use
- OpenAI Responses API and Agents SDK
- Anthropic Claude
- Google Gemini and Vertex AI
- Microsoft Foundry
- Amazon Bedrock
- Model Context Protocol (MCP)
Questions About Generative AI & AI Agents
Will the AI make things up?
We ground answers in your approved content, show sources, limit the assistant to its intended scope and test it against real questions before launch. Sensitive actions need human approval.
Do AI providers train on our data?
Not with the enterprise services we use. The business APIs from OpenAI, Anthropic, Google, Microsoft and AWS do not use customer data for training by default, and we set data retention to your policy.
Can an assistant work on WhatsApp?
Yes. Assistants can run on your website, WhatsApp Business, Microsoft Teams or inside your own applications, with handover to your team.
We built on the OpenAI Assistants API. What now?
OpenAI scheduled the Assistants API to shut down on 26 August 2026 and replaced it with the Responses API. We move your assistants, conversation history and tools across, test the answers and switch over without downtime.
Put AI to Work on a Task That Costs You Real Time
Describe the questions or tasks your team handles repeatedly. We will scope an assistant or agent, with the safeguards it needs.
Prefer a conversation? Message us on WhatsApp
Loading the form. You can also email sales@softwarebiz.co.