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Call Center and Customer Support Outsourcing

Our support agents answer your customers by phone, email, live chat and WhatsApp, using your tools, your knowledge base and your tone of voice, with coverage hours that match your markets.

Price a Support Team

A support agent with a headset helping a customer

The scope

What Is Included

  • Inbound Support

    Answering questions, resolving issues and logging every interaction in your helpdesk or CRM.

  • Live Chat and WhatsApp

    Fast responses on the channels your customers prefer, through the WhatsApp Business Platform and your live chat tool.

  • Email and Ticket Management

    Ticket triage, responses and follow-up within agreed response times.

  • Technical Support

    First and second line support for software, SaaS and eCommerce customers.

  • Extended Hours

    Evening, weekend and overnight cover as your markets require.

  • Quality Assurance

    Call and ticket reviews, satisfaction tracking and coaching.

Signs It Is Time

  • Response times slip during peaks or outside office hours.
  • Your in-house team spends its day on routine questions.
  • Customer satisfaction scores are falling.
  • You are entering a new market and need support quickly.

Tools We Use

  • Zendesk
  • Intercom
  • Freshdesk
  • HubSpot Service Hub
  • Salesforce Service Cloud
  • WhatsApp Business Platform

Questions About Customer Support Outsourcing

Will agents use our systems and brand voice?

Yes. Agents work in your helpdesk or CRM, follow your knowledge base and are trained on your products and tone before going live.

How do you measure support quality?

We track first response time, resolution time, customer satisfaction and quality review scores, and share them in regular reports.

Can AI handle part of the volume?

Yes. We run AI agents such as Intercom Fin, Zendesk AI, HubSpot Breeze or Salesforce Agentforce on common questions, while our people handle complex cases and review what the AI answers.

Explore Business Process Outsourcing

Answer Every Customer, in Every Time Zone, in Your Voice

Share your channels, volumes and hours. We will propose a team, a training plan and the service levels we report against.

Prefer a conversation? Message us on WhatsApp

Loading the form. You can also email sales@softwarebiz.co.