Business Process Outsourcing That Runs on Technology
Our BPO teams take on customer support, back-office, finance and sales support, working inside your systems and to your procedures. Because we also build software and automation, we keep improving the process, not just staffing it.
Sound Familiar?
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Hiring Cannot Keep Pace
Volumes rise faster than you can recruit, train and retain staff.
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Coverage Gaps
Customers in other time zones wait until your office opens.
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High Operating Costs
Administrative work absorbs budget that should fund growth.
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Inconsistent Quality
Without clear procedures and measurement, service varies from person to person.
Our services
Skilled Teams That Take Whole Processes Off Your Plate
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Customer Support Outsourcing
Support by phone, email, live chat and WhatsApp, in your brand’s voice.
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Back-Office & Data Operations
Data entry, document processing, catalogue management and order processing.
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Finance & Accounting Outsourcing
Bookkeeping, payables, receivables, reconciliations and management reporting.
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Sales Support & Lead Management
Lead qualification, CRM management, appointment setting and quotation support.
Why Clients Choose Us for Business Process Outsourcing
Process and Technology Together
We document, measure and automate as we operate, so the cost of each transaction falls over time.
Trained, Dedicated Teams
Your team learns your products, tone and systems, and works to your service levels.
Transparent Performance
Agreed measures such as response time, accuracy and resolution rate, reported regularly.
How We Deliver
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1
Discover
Volumes, procedures, systems and the measures that define good service.
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2
Transition
Knowledge transfer, documentation, shadowing and a pilot period.
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3
Operate
A dedicated team with daily management and quality checks.
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4
Improve
Regular reporting, automation of repetitive steps and lower cost per transaction.
Platforms We Work With
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Questions About Business Process Outsourcing
Which processes can we outsource?
Processes that are well defined and measurable work best: customer support, data and document processing, bookkeeping and sales support. We review each process before taking it on.
How do you protect our data?
Our teams work in your systems with individual, role-based accounts, under confidentiality agreements and documented security procedures. You can review or revoke access at any time.
Can we start small?
Yes. Many clients start with one process or a pilot team, then expand once service levels are proven.
How is BPO priced?
Usually per dedicated team member per month, or per transaction, depending on the process. We propose the model that fits your volumes.
Hand Over the Work That Keeps Your Best People Busy
Tell us the process, the volume and the hours you need covered. We will propose a team, a transition plan and a pilot.
Prefer a conversation? Message us on WhatsApp
Loading the form. You can also email sales@softwarebiz.co.